Complaints
Cornish Lithium is committed to operating in a transparent and responsible way. We hope you won’t have any cause to feel dissatisfied with our activities, but we would encourage you to get in touch with us if you do.
We take all complaints seriously and will treat them confidentially, fairly and courteously. We will review any lessons learned, to ensure we can continue to improve our high standards of operation.
When making a complaint please provide as much information as possible, such as any relevant dates and times, locations and evidence, as well as your full name and contact details so we can provide feedback and gather more information if required.
If you wish to make an anonymous complaint, please do so using any of the contact methods below. Please note, however, that we will be unable to respond directly to complaints made in this way. Our responses to anonymous complaints will be provided on our Anonymous Complaint Responses page and will be managed within the same time frame and with the same process as any other complaint.
Call us
Speak to a member of the ESG Team about your complaint.
We are available:
Mon-Fri: 09:00 – 17:00
01326 640100
Write to us
Send your complaint in the post.
ESG Team, Cornish Lithium, Tremough Innovation Centre
Penryn, Cornwall, TR10 9TA
Send us a message online
Send your complaint to us using our online submission form.
How we handle complaints and what to expect
For information on how we handle your personal data, please see our Privacy Notice – Complainants
